Welcome to Mak360, the official support management application of Makkays. Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your information when you use the Mak360 mobile application and related services.

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1. Information We Collect

Mak360 may collect the following types of information:

• Personal Information: Name, Email address, Phone number, Company information, and User account credentials.
• Support Information: Support tickets, issue descriptions, attachments (such as screenshots or images), and communication records between customers and technicians.
• Device & Technical Information: Device type, operating system, app version, IP address, and diagnostic logs.

2. How We Use Your Information

We use the collected information to:

• Provide customer support services and manage support tickets.
• Communicate ticket updates, resolutions, and technical support details.
• Improve app performance, security, and overall user experience.
• Maintain system security and prevent unauthorized access.

3. Data Sharing

Makkays does not sell or rent user information to third parties. Your information may only be shared:

• With authorized support staff and technical team members.
• When explicitly required by law, regulatory bodies, or legal obligations.
• With trusted service providers supporting our app infrastructure and cloud hosting.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, loss, misuse, or disclosure. However, please note that no digital platform or data transmission can guarantee complete security.

5. User Responsibilities

Users are completely responsible for:

• Maintaining the strict confidentiality of their account login credentials.
• Providing accurate, professional, and authentic support information.
• Avoiding the upload of any sensitive, restricted, or unlawful content.

6. Data Retention

Support tickets and related communication history may be retained for operational logging, legal compliances, and service improvement historical records.

7. Third-Party Services

Mak360 may utilize trusted third-party services (such as cloud storage, analytics tools, or push notification infrastructure) that may process limited technical data to optimize service delivery.

8. Children's Privacy

Mak360 is designed for professional use and is not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

Makkays reserves the right to update or modify this Privacy Policy at any time. Any updates will be instantly posted within the application or related web portals.

10. Contact Us

If you have any questions or serious concerns regarding this Privacy Policy, please contact us at:

By using Mak360, you explicitly agree to the terms outlined in this Privacy Policy.